Contact ExpatFlirt
Two separate companies are involved in ExpatFlirt, and they handle different things. Sending your question to the wrong one is the most common reason an answer takes days instead of minutes — so start here.
Find your enquiry
| If your question is about | Contact | How |
|---|---|---|
| Your account, profile or password | Hubpeople Limited | Platform support, from inside your account |
| Messages, matches or anything you see in the app | Hubpeople Limited | Platform support, from inside your account |
| Payments, subscriptions, renewals, cancellations, refunds | Hubpeople Limited | Platform support, from inside your account |
| Personal data held in your member account | Hubpeople Limited | Platform support, from inside your account |
| Reporting a profile, abuse or a fake account | Hubpeople Limited | The report tool on the profile or conversation |
| The ExpatFlirt brand, an article or a page on this site | GO PERFORMANCE LABS SL | comunicacion@goperformancelabs.com |
| Press, partnerships and content collaborations | GO PERFORMANCE LABS SL | comunicacion@goperformancelabs.com |
Who is who
Hubpeople Limited
Operates the dating platform
- Company number
- 114690C
- Registered office
- Third Floor, Rose House, 51–59 Circular Road, Douglas, Isle of Man IM1 1AZ
- Support
- Staffed around the clock, by chat, phone and messaging — reachable from inside your account
Handles everything that happens once you register: accounts, profiles, messaging, moderation, reports, subscriptions and payments. This is also why a charge may show on your statement under a Hubpeople reference rather than ExpatFlirt.
GO PERFORMANCE LABS SL
Owns the brand and this website
- Company number
- CIF B86683133
- Registered office
- Calle Doctor Esquerdo 166, 28007 Madrid, Spain
- Registry
- Mercantile Registry of Madrid
- comunicacion@goperformancelabs.com
Handles the ExpatFlirt brand, the domain and everything published on these public pages. Has no ordinary access to member accounts, conversations or payment information.
Two things that speed this up
If it involves your account, go to platform support rather than email. Support inside the platform can see your account; an email to the brand owner cannot, and the only thing we can do with it is tell you to go to platform support. That round trip is where the days go.
If someone is behaving badly, report before you write to anyone. The report tool on the profile or conversation attaches the account and the messages automatically, which is what a moderator needs. Blocking is instant and separate — you can do that first and report afterwards. How reporting works covers the whole process.
If a person is in immediate danger, contact your local emergency services rather than any contact route on this page. Moderation reviews accounts; it cannot reach anyone.